Effective Date: 21/10/2024

Ecopaks ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (ecopaks.com.au) or services. By accessing or using our site, you agree to the terms of this policy.

We may collect the following types of personal information:

• Personal Information: Name, contact details (email, phone number, address).
• Payment Information: Credit/debit card details, billing information (processed securely via third-party payment processors).
• Order Details: Products purchased, order history, and delivery information.
• Website Usage Data: IP address, browser type, device information, and cookies to improve website functionality.

We collect your information in the following ways:

• Directly: When you place an order, register on our website, or contact us.
• Automatically: Through cookies and tracking technologies when you use our website.
• Third Parties: Payment processors or delivery service providers involved in fulfilling your order.

We use your personal information for the following purposes:

• To process and fulfill your orders.
• To manage payments and invoicing.
• To arrange delivery of your products.
• To communicate with you about your orders, inquiries, or updates.
• To improve our website and user experience.
• To comply with legal obligations and prevent fraudulent activities.

We take reasonable steps to safeguard your personal information from unauthorized access, misuse, or disclosure. This includes the use of secure servers, encryption, and access control measures. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We do not sell your personal information to third parties. However, we may share your data with:

• Payment Processors: To process transactions securely.
• Delivery Partners: To deliver your orders.
• Legal Authorities: If required by law or to protect our legal interests.

You have the right to:

• Access, update, or correct your personal information.
• Request the deletion of your personal information, subject to legal obligations.
• Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at [Insert Contact Email].

Our website uses cookies to enhance your browsing experience. You can control or disable cookies through your browser settings, but some features of our website may not function properly if cookies are disabled.

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our website or services after such changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Ecopaks
Email: alex@ecopaks.com.au
Phone: 0411 589 165

Thank you for trusting Ecopaks!

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